Refund policy

Refunds, Exchanges & Cancellations

We hope you will love your new vessel from Kim Davis Woodturner. Every possible care will be taken to ensure that your purchase arrives safely.

Changing your mind.

If you have changed your mind, then again please contact us within 14 calendar days to organise return and a refund or replacement. You will need to return your purchase in perfect condition and in its original packaging.

Return postage costs will only be refunded if the item was faulty or the incorrect item was sent.

Damaged Items

If you have received a damaged item it is your responsibility to inform me within 14 days from receipt. This will include sending photographic evidence. If there is anything missing from your order you will need to notify me within 14 days of receipt. Once photographic evidence has been received and I determine that the item is damaged, I will offer a replacement. If this is not possible a refund will be given. We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

Personalised or Bespoke Items

Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange. Please contact us to discuss in the first instance.
Personalised orders may not be returned except if damaged on arrival.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

How and Where to Return Items

Please mail your return to: Kim Davis Woodturnerr, Castlewood View, Lingen, Nr Bucknell, Shropshire. SY7 0DY

We strongly recommend that you return your purchase using tracked delivery, and want to emphasise that product is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and we will be unable to refund items lost in transit where they are not insured.